Shipping Policy

COOL MONKS ("we", "us", or "our") is committed to delivering your silicone collapsible bowls in a timely and efficient manner. This Shipping Policy outlines the terms and conditions for shipping products purchased from www.coolmonks.in (the “Site”).

Shipping Methods and Delivery

• Shipping Options: During checkout, you may select from the available shipping methods displayed on the Site. Options may include standard, express, or other delivery services, subject to availability and your location.
• Processing Time: Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays in India. Processing times may vary during peak periods or promotional events.
• Delivery Time: Estimated delivery times depend on the selected shipping method and your location. Within India, standard delivery typically takes 3-7 business days, while express delivery may take 1-3 business days. International shipping times vary based on the destination and customs clearance processes.
• Shipping Locations: We ship to addresses within India and select international destinations. Available shipping locations will be displayed during checkout.

Shipping Costs

Shipping costs are calculated based on the weight of the order, the selected shipping method, and the destination. The total shipping cost will be displayed at checkout before you confirm your order.

For international orders, additional charges such as customs duties, taxes, or import fees may apply, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information, if available, to monitor the status of your delivery.

Please note that tracking may not be available for certain shipping methods or destinations.

Delays and Lost Shipments

• Delays: We are not responsible for delays outside our control, including but not limited to delays caused by shipping carriers, weather conditions, or unforeseen circumstances. We will work with you to resolve any issues to the best of our ability.
• Lost Shipments: If your order is confirmed as lost by the shipping carrier, please contact us within 7 days of the expected delivery date. We will investigate and, if applicable, arrange for a replacement or refund as per our Refund Policy.

Address Accuracy

You are responsible for providing accurate and complete shipping information at the time of purchase. COOL MONKS is not liable for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses.

If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for any additional shipping costs to resend the order.

Contact Us

For any questions or concerns regarding this Shipping Policy or your order’s delivery, please contact us at:

• COOL MONKS
• Email: info@coolmonks.in
• Phone: +91 88661 48483

Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page.