Privacy Policy

COOL MONKS ("we", "us", or "our") operates the website www.coolmonks.in (the “Site”), hosted by Shopify. This Privacy Policy outlines how we collect, use, and share information about you when you visit or make a purchase from our Site.

Information Collection and Use

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we also gather information about the web pages or products you view, the websites or search terms that referred you to our Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

Types of Data Collected:

Personal Data: While using our Site, we may request personally identifiable information to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, PIN code, City

Usage Data: We collect information on how the Site is accessed and used. This Usage Data may include your computer’s IP address, browser type, browser version, pages visited on our Site, time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

Transaction Data: When you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment information (including credit/debit card numbers, UPI details, email address, and phone number). We refer to this as “Order Information.”

How Do We Use Your Information?

To Provide and Improve Our Services: We use Order Information to fulfill orders placed through the Site, including processing payments, arranging shipping, and providing invoices and/or order confirmations.

Communication: We use Personal Data to communicate with you, screen orders for potential risk or fraud, and, based on your preferences, provide information or advertising related to our products or services.

Usage Analysis: We use Device Information to screen for potential risks and fraud (particularly your IP address) and to improve and optimize our Site. This includes generating analytics on customer browsing and interaction patterns to assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to support the uses described above. For example:

• We use Shopify to power our online store. You can learn more about how Shopify uses your Personal Information here: Shopify’s Privacy Policy.
• We use Google Analytics to understand how customers use the Site. Learn more about Google’s use of your Personal Information here: Google Privacy & Terms.
• We may also share your information to comply with applicable laws and regulations in India, such as the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, or to respond to lawful requests and legal processes.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless you request us to delete this information, subject to our obligations under Indian law.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access, correct, or delete your Personal Data.
• Withdraw consent for processing your Personal Data, where applicable.
• Lodge a complaint with the Data Protection Authority of India.

To exercise these rights, please contact us at [insert contact email].

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons, including compliance with Indian data protection laws.

Contact Us

For any questions about this Privacy Policy, please contact us at:

• COOL MONKS
• Email: info@coolmonks.in
• Phone: +91 83901 71399